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Business: Metcalf Media
Owner: Daniel Metcalf
Website: www.metcalfmedia.co.uk
Last Updated: 21 April 2026

These Terms and Conditions govern the relationship between Metcalf Media ("we", "us", "the Agency") and any individual or business ("you", "the Client") engaging our services. By commissioning work from Metcalf Media, you agree to be bound by these terms.

Please read these terms carefully before engaging our services. If you have any questions, contact us before proceeding.

1. Services

Metcalf Media provides web design, web development, digital marketing, logo design, branding, print design, content creation.

Website hosting and ongoing maintenance services are provided by our sister company, Connect: Pembrokeshire Ltd.

The specific scope of services for each project will be agreed in writing prior to commencement, either via a formal quote, proposal document or email confirmation. Work will not begin until the scope and fees have been agreed by both parties.

2. Quotations & Fees

All quotations are provided in writing and are valid for 30 days from the date of issue unless otherwise stated.

Quotations are based on the information provided at the time of enquiry. If the scope of work changes during a project, we reserve the right to revise the fee accordingly. Any changes to scope will be discussed and agreed in writing before additional work is undertaken.

Our fees are exclusive of VAT where applicable. We are not currently VAT registered; no VAT will be added to invoices unless stated.

3. Payment Terms

3.1 Standard Payment Structure

Unless otherwise agreed in writing, our standard payment structure for new website projects is:

  • 50% deposit required before work commences
  • 50% balance due upon completion, prior to the website going live

For smaller projects (under £500), full payment may be required upfront.

3.2 Ongoing Services

For ongoing services including hosting, maintenance, social media management and retainer arrangements, invoices are issued monthly in advance unless otherwise agreed.

3.3 Late Payment

Invoices are due within 14 days of the invoice date unless otherwise stated. We reserve the right to:

  • Suspend work on your project in the event of non-payment
  • Suspend or take offline any hosted websites where hosting fees remain unpaid after 30 days
  • Charge interest on overdue amounts at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

4. Client Responsibilities

To enable us to deliver your project on time and to the agreed specification, you agree to:

  • Provide all required content, images, copy and materials within a reasonable timeframe as agreed
  • Respond to requests for feedback, approvals and information promptly
  • Ensure that all materials you provide are owned by you or that you have the right to use them, and that their use does not infringe any third-party rights
  • Provide one consolidated set of revisions per review stage rather than piecemeal changes

Delays caused by the Client's failure to provide content or feedback may result in revised timelines and, where the delay is significant, additional fees.

5. Revisions & Amendments

Our quotations include a reasonable number of revisions as agreed at the outset of the project. Revisions are defined as changes to the agreed design or content within the original scope.

Requests that fall outside the original scope - including additional pages, new features, significant design changes or content rewrites - will be quoted separately and are subject to additional fees.

6. Timelines & Delivery

We will provide an estimated timeline for your project at the outset. Timelines are estimates and may be subject to change due to:

  • Delays in receiving content, feedback or approvals from the Client
  • Changes in project scope
  • Technical issues outside our control
  • Third-party dependencies (e.g. domain transfer delays, hosting migrations)

We will communicate any changes to the timeline promptly. We are not liable for any loss or damage arising from project delays where those delays are caused by circumstances outside our reasonable control.

7. Intellectual Property & Ownership

7.1 Your Content

You retain full ownership of all content, images, logos and materials you provide to us for use in your project.

7.2 Completed Website / Design Work

Upon receipt of full and final payment, ownership of the completed design work and website content transfers to you.

7.3 Code & Development

Where websites are built using proprietary CMS platforms (such as Umbraco or WordPress), the underlying platform software remains subject to its own licensing terms. The bespoke code, templates and customisations we develop for your project transfer to you upon full payment.

7.4 Third-Party Assets

Where third-party assets are used in your project (such as licensed stock imagery, icon sets or fonts), their use is subject to the relevant third-party licence terms. We will advise you of any such assets used.

7.5 Portfolio Rights

We reserve the right to display completed work in our portfolio and to reference you as a client in our marketing materials, unless you explicitly request otherwise in writing.

8. Website Hosting & Domain Names

Where we provide hosting services on your behalf:

  • Hosting fees are payable monthly or annually as agreed
  • Domain names registered on your behalf remain your property at all times
  • We manage domains as your agent; you may request a transfer to another registrar at any time
  • Hosting may be suspended where fees remain unpaid after 30 days following a payment reminder
  • We are not liable for server downtime caused by third-party infrastructure providers, though we will work promptly to resolve any issues
  • We recommend maintaining your own backup copies of all website content

9. Confidentiality

Both parties agree to keep confidential any information shared during the course of the project that is designated as confidential or that would reasonably be understood to be confidential. This obligation continues after the completion or termination of the project.

We will never share your business information, project details or data with third parties except where required to deliver your project (e.g. hosting providers) or where required by law.

10. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. For full details of how we handle personal data, please refer to our Privacy Policy.

Where we build websites that process personal data on your behalf (e.g. contact forms, booking systems), you are the data controller and we act as data processor. We will handle such data responsibly and in accordance with your instructions and applicable law.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, consequential or incidental losses arising from the use of our services or your website
  • Our total liability in relation to any project shall not exceed the total fees paid by you for that project
  • We are not responsible for losses arising from errors in content or information provided by you
  • We are not liable for issues arising from third-party services, platforms or integrations beyond our control

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

12. Termination

Either party may terminate a project by providing written notice. In the event of termination:

  • You are liable to pay for all work completed up to the date of termination
  • The deposit is non-refundable where work has commenced
  • We will provide you with all completed work and assets upon receipt of any outstanding payment

We reserve the right to terminate our agreement immediately if you breach these terms, fail to make payment, or engage in conduct that we reasonably consider harmful to our business or reputation.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or from our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.

15. Contact

For any questions regarding these Terms and Conditions, please contact:

  • Daniel Metcalf - Metcalf Media
  • Email: daniel@metcalfmedia.co.uk
  • Phone: 07930 594279
  • Website: www.metcalfmedia.co.uk